Managed Services
Performance, Security & Stability
IT support costs can be difficult to predict and control, especially with all of the variables involved in keeping your network up and running. Whether you opt to house your servers onsite or choose to leverage our offsite hosting services, Lantium offers cost-effective plans to maximize your uptime for one predictable monthly subscription. Lantium’s Managed Services monitors your network for performance, security, and stability to keep your employees productive and your business efficient.
Custom, dependable and responsive solutions to meet your business needs now and in the future.
Help Desk and Support Services
Lantium’s Critical Care Support team is dedicated to detecting and addressing issues before they lead to costly IT problems – giving your staff the ability to stay focused on your core business. Access to Lantium’s Critical Support is standard in all managed services contracts and is available on demand via email, phone or client portal 24x7x365 for any technology emergency. Our expert remote helpdesk provides unlimited hardware incident, software, and troubleshooting issue resolution to get your end-users the direct and rapid assistance they need to stay engaged and productive.
Network Administration
For your business to run efficiently, so must your network. Lantium manages, monitors, diagnoses and maintains your network remotely to ensure it remains optimized, secure and efficient. Regardless if your business has multiple locations, regionally or across the country, our highly qualified engineers design, build and maintain your network so your users remain connected to all the files, databases, email, and servers they need to stay productive.
Proactive Maintenance & Monitoring
Lantium’s 24/7 proactive monitoring detects and addresses issues before they lead to costly and disruptive downtime. We use industry-leading tools to safeguard your network and deliver a 100% up-time service level agreement – so your business can remain focused on more pressing priorities. As your trusted managed service provider, Lantium monitors all of your critical devices, endpoints and services, and provides remote patch management, notification alerts, virus updating and reporting for increased security. When network problems do occur, our continuous monitoring ensures issues are flagged for immediate resolution, maximizing network up-time.
Lantium’s highly qualified engineers don’t just monitor your networks, we protect you IT hardware investments too. By performing routine server maintenance we prevent small IT issues from becoming major business disruptions, resulting in higher server uptime and lower total cost of ownership. Our proactive server maintenance reduces your support costs by enabling faster, more complete problem resolution, improves network efficiency through more streamlined operations, and enhances security by pinpointing and shutting down network security risks.
Vendor Management
Lantium’s vendor management serves as a knowledgeable advocate for your business’ best interests. By building meaningful relationships, we work with your technology vendors and suppliers to get your business optimal service, priced right, and with greater efficiency to accomplish your IT goals. As your single point of contact, Lantium will manage and maintain your technical vendors so you can concentrate on your business – providing a ‘one stop shop’ for all of your technical needs including internet service, phone systems, hardware, hosted services, business-specific applications, and more. Standard in all managed services contracts, this value-add service truly makes Lantium your trusted technology partner.
